The patient is in charge...
Follow us at LinkedinThe changing role of the patient
The most basic change has been a shift in the role of the patient - from isolated to connected, from unaware to informed, from passive to active.
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Now, as soon as the modern patient feel ill, they can tap into the expertise and experience of other patients and health care proffesionals. The modern patient can access an abundance of information and investigate alternative treatments for any condition and develop an opinion about what might and might not work for them.
The modern patient is challenging the healthcare proffesionals expertise and authority. The value chain of healthcare proffesionals, patient organizations and the pharma companies has to create value differently and engage the modern patient in a meaningful way.
BePatientCentric
BePatientCentric is a new start up consulting company. Our focus is on patient centric activities and we are advising pharmaceutical companies , patient organizations, healthcare professionals and digital agencies providing healthcare solutions for the pharma industry.
We are at BePatientCentric using crowdsourcing platforms to reach patients all over the world to get patients insights. We facilitate the generation and translation of insights to needs and requirements that can give you a competitive advantage.
Address: Marbæk Park 32, 2750 Ballerup, Denmark
Mail: vk@bepatientcentric.com
Phone: +45 52304335
The patient experience chain
The patient experience chain starts once the human becomes aware of a compliant. Map of the patient journey serves as a central framework to understand treatment patterns, to identify the opportunity for value creation. Each phase of the journey involves specific feelings, emotions and needs.
A patient´s journey covers the steps in the patients treatment process and the feelings summoned up by the treatment and being ill. BePatientCentric is also focusing on the emotional side of the process that a patient and the patients family undergo and how the treatment proces is organised in relation to those feelings.
A feeling of connected health
The future of competition lies in an altogether new approach to value creation, based on an individual-centered co-creation of value between patients and companies.
The co-creation experience originates in the patient´s interaction with the network. It cannot occur without a network of firms collaborating to create the environment that allows the patient to undergo that unique co-creation experience.
The patient, by co-creating with the network, is an active stakeholder in defining the interaction and the context of the event. The total co-creation experience with the network results in value that is more personal and unique for each individual.
Value proposition
The "end customer" in healthcare is the patient. How do you imagine the healthcare business model might look like in the future? Will you be among the dominant players? Will the pharmaceutical companies face competitors from other sectors?
Succesful innovation requires a deep understanding of customers, including environment, daily routines, concerns and aspirations.
The value proposition is the reason why your customers (patients) turn to your company over another.
chief patient experience officer
Many health care institutions and pharmaceutical companies wants to put patients in the central point of focus, but actual practice is not designed in such a way that makes this possible.
I am deeply interested in the future patient and the possibilities and opportunities that surrounds the future patient.
I am a pharmacist with 10+ years of experience with patient interaction and understanding. I hold a master degree in experience management which gives me insights into how to create the framework - the space for experience - within which experience is created.
If you have any questions, please don´t hasitate to contact us
Mail: vk@bepatientcentric.com
Phone: +45 52304335
